Privacy Policy
Last Updated: October 6, 2025
CyVine Operations Consulting ("CyVine," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage our services.
1. Information We Collect
Information You Provide Directly
We collect information you provide when you:
- Contact us: Name, email address, phone number, company name, and message content
- Engage our services: Business contact information, company details, project requirements
- Subscribe to communications: Email address, communication preferences
- Interact on social media: Username, profile information, message content (when you DM or reply to us)
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information: IP address, browser type, operating system
- Usage data: Pages visited, time spent, links clicked, referral source
- Cookies: Small data files stored on your device (see Cookie Policy below)
Information from Third Parties
- Social media platforms: Public profile information when you interact with our content
- Business information services: Publicly available company and contact information
- Referral sources: Information provided by partners or clients who refer you to us
2. How We Use Your Information
We use collected information to:
Provide Services
- Respond to inquiries and consultation requests
- Deliver consulting services and project work
- Communicate about projects and deliverables
- Provide customer support
Improve Our Services
- Analyze website usage and user behavior
- Improve website functionality and user experience
- Develop new services and features
- Conduct research and analysis
Marketing and Communications
- Send newsletters and educational content (with your consent)
- Share case studies and insights
- Announce new services or offerings
- Engage with you on social media platforms
Business Operations
- Maintain records and documentation
- Comply with legal obligations
- Protect against fraud and security threats
- Enforce our Terms of Service
3. How We Share Your Information
We do not sell your personal information. We may share information with:
Service Providers
Third-party vendors who assist with:
- Website hosting and maintenance
- Email delivery and marketing automation
- Analytics and performance monitoring
- Payment processing
- Project collaboration tools
Business Partners
- Partners in joint consulting engagements (with your consent)
- Subcontractors for specialized work (under confidentiality agreements)
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our Terms of Service
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Social Media and AI Agents
Automated Engagement
We use AI-powered tools to:
- Post educational content on social media platforms
- Monitor conversations about operational challenges
- Respond to inquiries and questions
- Identify potential business opportunities
What We Collect from Social Media
- Public profile information (username, bio, profile picture)
- Public posts and replies that mention relevant keywords
- Direct messages you send to our accounts
- Engagement metrics (likes, retweets, replies)
How We Use Social Media Data
- Identify relevant conversations to engage with
- Respond to questions about our services
- Share helpful insights and resources
- Build relationships with potential clients and partners
Note: We only collect publicly available information or information you explicitly share with us. We do not use automated tools to access private accounts or non-public information.
5. Cookie Policy
What Are Cookies
Cookies are small text files stored on your device that help us improve your experience and understand website usage.
Types of Cookies We Use
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors use our site
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Track effectiveness of marketing campaigns (with your consent)
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Data Security
We implement reasonable security measures to protect your information, including:
- Encryption of data in transit (HTTPS)
- Secure storage with access controls
- Regular security assessments
- Employee training on data protection
- Confidentiality agreements with service providers
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain information for as long as necessary to:
- Active engagements: Duration of project plus 3 years
- Inquiry data: 2 years from last contact
- Marketing data: Until you unsubscribe or request deletion
- Financial records: 7 years (tax and legal requirements)
- Legal obligations: As required by law
8. Your Privacy Rights
Depending on your location, you may have rights to:
Access and Portability
- Request a copy of your personal information
- Receive your data in a portable format
Correction and Updates
- Update inaccurate or incomplete information
- Request corrections to your data
Deletion
- Request deletion of your personal information
- Note: Some data may be retained for legal/business purposes
Opt-Out
- Unsubscribe from marketing communications
- Opt out of certain data collection practices
- Disable cookies through browser settings
Object and Restrict
- Object to processing of your data
- Request restriction of processing
To exercise these rights, contact us at: [your email]
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
We are based in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the U.S. By using our services, you consent to such transfers.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
For material changes, we will provide notice via:
- Email (to registered users)
- Prominent website notice
- Social media announcement
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
CyVine Operations Consulting
Email: [your email]
Website: https://cyvine.com
14. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: What personal information we collect, use, disclose, and sell
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Not be discriminated against for exercising your rights
To exercise CCPA rights, contact us at [your email] with "California Privacy Rights" in the subject line.
15. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Legal basis for processing: Consent, contract performance, legitimate interests, legal obligations
- Right to withdraw consent: Where processing is based on consent
- Right to lodge a complaint: With your local data protection authority
Summary: We collect information to provide consulting services, improve our website, and communicate with you. We do not sell your data. You can request access, correction, or deletion of your information at any time.
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